|Each day prior to the estimated date||+10 *|
|Friendly staff||+10 *|
|Providing a delivery estimate to a higher resolution than a day||+10 *|
|Each day after the estimated date||-10 *|
|Loading onto the van but not attempting delivery||-5 *|
|Lying about attempting delivery (verbally or by leaving a card without attempting)||-10|
|False information on a card||-5|
|Leaving a parcel in an inappropriate place||-50|
|Losing a parcel||-100|
|Providing a delivery estimate to a higher resolution than a day and not hitting that time||-20 *|
* Halved (for negative scores) or doubled (for positive scores) between 1st December and 15th January.
Note that the expected score for a company that delivers parcels on time with staff that are neither overly friendly or bad mannered will be zero. This is not a bad thing. Negative scores are bad, positive scores are for companies that do the extra something.
I reserve the right to update this at random. All posted scores for individual deliveries and the companies overall will be updated in this case.