Delivery Scoring: The System

Description	Points
Each day prior to the estimated date	+10 *
Friendly staff	+10 *
Providing a delivery estimate to a higher resolution than a day	+10 *

Description	Points
Each day after the estimated date	-10 *
Loading onto the van but not attempting delivery	-5 *
Lying about attempting delivery (verbally or by leaving a card without attempting)	-10
False information on a card	-5
Leaving a parcel in an inappropriate place	-50
Apathetic staff	-10
Rude staff	-20
Losing a parcel	-100
Providing a delivery estimate to a higher resolution than a day and not hitting that time	-20 *

* Halved (for negative scores) or doubled (for positive scores) between 1st December and 15th January.

Note that the expected score for a company that delivers parcels on time with staff that are neither overly friendly or bad mannered will be zero. This is not a bad thing. Negative scores are bad, positive scores are for companies that do the extra something.

I reserve the right to update this at random. All posted scores for individual deliveries and the companies overall will be updated in this case.

Delivery Scoring (HDN 040711)

I currently have a delivery coming from Amazon. Credit to them, they got it posted out much quicker than I expected. Unfortunately they chose to send it with HDN, and a quick Google search will show you why this is a bad idea (this thread, for example, has posts from 2006 to 2011 all telling a similar story). I have thus decided to start scoring the performance of the companies that deliver to me. The scoring system is described in this other post.

Expected date: 4th July 2011.

Date	Events	Points
4th July 2011	Loaded onto van, no delivery attempt made.	-5
5th July 2011	(One day late.) Loaded onto van, no delivery attempt made.	-15
6th July 2011	(Two days late.) Loaded onto van. Delivered.	-10
Total		-30