Friday, December 07, 2007

Water Supply Fail

It's a classic scenario really. It's morning, 2.5 hours until my presentation (a mere 15 minute walk away luckily). I head for the shower, turn it on, nothing. Kemp gets slightly worried at this point. Try some taps, still nothing. Kemp gets very worried. Phone's the water company, it can take them up to 4 hours to find the problem and up to 24 hours to fix it. Kemp gives up.

I have 1.25 hours left until the presentation, let's see how this one plays out...

The water company (who don't so much charge me as anally violate me) phoned back and effectively said "it's not our problem". Did I say "effectively"? They pretty much said those exact words. Anywho, we've all been bitching at management and apparently they have someone working on it now and it might (*might*) be back up tonight. It has taken them about 12 hours to figure out the pump is broken. I could have told them that this morning, mostly due to my amazing ability to see the blatantly obvious...

Also, I did my presentation, I rocked. Thank you.

Update 2:
It's the next morning (3 minutes til afternoon in fact), still not on. What do we even pay these guys for? It's now between 30 and 36 hours since the problem occurred. The water company may suck at a lot of things, but at least they check it out within 4 hours (not 12) and quote 24 hours for the usual repair time (not the 48 that this is starting to look like). [Insert more rant here]

Update 3:
Well we've had two more excuses since my last update. The first was that they didn't have the key for the closet/room/whatever with the pump in, so they had to call a locksmith out (just how incompetent *is* the management?). The second was that they can't find anyone who can replace that particular pump. How about the guys who put it in in the first place? It's only a couple of years or so old. Surely the high-tech exciting world of water pumps can't move that fast?

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